Shipping & Returns

Delivery areas

We deliver across India to all major cities and towns serviceable by our courier partners. If you are unsure whether we deliver to your pin code, please contact us at contact@hampersofindia.com before placing your order.

Delivery timelines

• Metro cities (Mumbai, Delhi, Bangalore, Hyderabad, Chennai, Kolkata, Ahmedabad, Pune) — 3 to 5 business days
• Other cities & towns — 5 to 7 business days
• Remote areas — 7 to 10 business days

Delivery timelines begin after order confirmation and may vary during festival seasons or due to circumstances beyond our control. We will notify you of any significant delays.

Festival season cutoffs

During peak gifting periods (Diwali, Rakhi, Christmas, New Year), we announce order cutoff dates to ensure timely delivery. These dates are published on our website and social media channels well in advance. Orders placed after the cutoff may not arrive by the festival date.

Shipping charges

Shipping charges are calculated at checkout based on the delivery location and order value. We offer free shipping on orders above ₹1,500. For orders below this threshold, a flat shipping fee applies and will be displayed before payment.

Order tracking

Once your order is dispatched, you will receive a tracking number via email. You can use this to track your shipment on our courier partner's website. If you do not receive tracking information within 48 hours of order confirmation, please contact us.

Damaged or defective items

We take great care in packaging every hamper, but if your order arrives damaged or with defective items, please contact us within 48 hours of delivery with photographs of the damage. We will arrange a replacement or full refund at no additional cost to you.

Perishable items

Some hampers contain perishable food items (chocolates, baked goods, dry fruits). These items are best consumed within the timeframe mentioned on the packaging. Due to the nature of perishable goods, we cannot accept returns for items that have been opened or consumed. If a perishable item arrives spoiled or stale, please report it within 24 hours of delivery.

Returns & refunds

Since each hamper is curated and assembled to order, we generally do not accept returns for change of mind. However, refunds or replacements are available in the following cases:

• The hamper arrived damaged or with broken items
• The wrong hamper was delivered
• Items were missing from the hamper
• Perishable items arrived spoiled

Approved refunds will be processed within 7 to 10 business days to the original payment method.

Cancellation

Orders may be cancelled within 24 hours of placement, provided the hamper has not already been dispatched. To request a cancellation, email us at contact@hampersofindia.com with your order number. Once dispatched, orders cannot be cancelled.

Contact

For any shipping or return queries, reach us at contact@hampersofindia.com. We aim to respond within one working day.