Privacy Policy

1. Information we collect

When you interact with our website, we may collect the following information:

• Contact details — name, email address, phone number, and delivery address when you place an order or submit a form.
• Order information — items purchased, gift messages, delivery preferences, and payment confirmation.
• Usage data — pages visited, time spent on the site, and referral source, collected automatically through cookies and analytics tools.

2. How we use your information

We use the information we collect to:

• Process and fulfil your orders
• Communicate order updates, delivery status, and receipts
• Respond to your enquiries and support requests
• Improve our website, products, and services
• Send promotional communications (only with your consent, and you can unsubscribe at any time)
• Comply with legal obligations

3. Sharing your information

We do not sell your personal information. We may share your data with trusted third parties only to the extent necessary to operate our business:

• Payment processors — to securely process transactions
• Delivery partners — to ship your hampers to the correct address
• Analytics providers — to understand website usage (data is anonymised)

All third parties are contractually required to handle your data securely and only for the purposes outlined above.

4. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies — required for the site to function (e.g., cart state, session)
• Analytics cookies — to understand how visitors use the site and improve our service

You can disable cookies through your browser settings, though some site features may not function properly without them.

5. Data security

We implement industry-standard security measures to protect your personal information, including encrypted data transmission (SSL), secure payment processing, and restricted access to personal data. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Withdraw consent for promotional communications

To exercise any of these rights, please contact us at contact@hampersofindia.com. We will respond within 30 days.

7. Data retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Order records are retained for a minimum of 8 years as required under Indian tax law.

8. Compliance

This privacy policy is compliant with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. We will update this policy as necessary to comply with the Digital Personal Data Protection Act, 2023 as its provisions come into effect.

9. Changes to this policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact

If you have any questions or concerns about this privacy policy or your personal data, please contact us at contact@hampersofindia.com.